How do I make a change to my order?admin2018-01-03T06:15:41+00:00If you haven’t approved your proof, you can make an order change request by Emailing us. Our Customer Service Team is available anytime to assist you.

Can I cancel my order?admin2018-01-03T06:16:48+00:00An order may be cancelled on condition that no work has been completed for that order. In this case, the customer will be charged a $15 cancellation fee in addition to any fees charged for proofs or samples, if applicable. However, an order cannot be cancelled if and when

• The order has been sent to production. • The ordered item has been printed. • The order is already packaged. • The order is en route to you. • The order has been delivered. • In such cases, please understand that we are unable to cancel any orders and the customer shall be charged in full.

How do I cancel my order?admin2018-01-03T06:17:17+00:00If you haven’t approved your proof, you can make an order change request by Emailing us. Our Customer Service Team is available anytime to assist you.

What happens if there are pricing errors?admin2018-01-03T06:18:16+00:00We make every effort to ensure that all information on our quotation is reliable and accurate, including product description and pricing. However, should a product be listed at a wrong price or with incorrect information due to typographical or human error, please note: • We have the right to refuse or cancel any orders placed whether or not the order has been confirmed. • If your order is canceled due to a pricing error and your credit card has already been charged, we will immediately issue a full refund. Product prices are subject to change without prior notice. Please check before placing your order

Proofing Guide?admin2018-01-03T06:22:10+00:00Here are some tips and guidelines to help you in finding potential errors in your file, BEFORE it goes to press Check proofs for accuracy against laser prints and mock-ups: Are all pages included in the proof? Are the pages in the proper order & page numbers correct? Are all images/photos included and in proper placement? Measure the final trim size and check folds for accuracy. Check for image quality and color accuracy: Are photos cropped correctly? Are all photos facing the proper direction? Do photos & graphics have good contrast? Check color placement & color consistency throughout the pages. If you have received a color accurate proof, are the colors correct? Check general accuracy of fonts, bleeds, and crossovers: Are all fonts correct? Is the text crisp & spaced properly? Are the margins & page alignment(s) correct? Are there any missing characters or broken type? Verify that bleeds extend beyond the trim marks. Highlight hickeys and misc. scratches: Are there dust spots, printing marks, or dirt marks? Double check set-up and print specifications: Verify any finishing elements like die-cuts, embossing, foils, varnishes, etc. Confirm the weight and color of the final paper stock. Check indicia for accuracy (if item is used for mailing). Proof Checklist： Color image placement text placement hyphenation typeface spot color metallic ink

How to prepare the printing file?admin2018-01-03T06:24:32+00:00File Preparation Guides Applications Supported Our preferred file format is a print ready PDF file. Many current design and drawing applications will allow you to generate a PDF file right from the software. If yours does not, you would need to generate a PDF using Adobe Distiller if is available to you. Otherwise we will more than likely be able to work with your native files (please remember to include you images and fonts when uploading). Shangyuan supports the following layout programs: .ai, Adobe Illustrator drawing or vector graphics file .eps Encapsulated postscript image file created using Adobe Illustrator; designed for high resolution printing of illustrations; standard file format for importing and exporting PostScript files .cdr Corel Draw Vector drawing file .tiff Tag Image File Format; preferred bitmap graphics format for high-resolution postscript printing .jpg or .jpeg standard format for photographic image compression developed by the Joint Photographic Experts Group .psd Bitmap file created using Adobe Photoshop .indd InDesign Document from Adobe Systems .pdf Portable Document File from Adobe Acrobat .qxd QuarkXpress Document or Data File .pub Document file associated with Microsoft Publisher File preparation CHECKLIST Please follow this guide to reduce potential problems, avoid additional costs and speed up production and delivery 1). SCAN/SAVE Scanning resolution is usually twice the output line screen. A resolution of 300 dpi or close is ideal when scanning color and grey scale materials. B/W art should be scanned not higher than 600 dpi. Text should be at 400 dpi. Always scan at 100% of the final size of your document. 2). COLOR MODES No RGB images. RGB is used for viewing images on a monitor. Please convert to and save all your images in CMYK mode. Your images will not output properly if your files are not set up in CMYK. 3). BLEEDS A bleed occurs when the ink prints to the very edge of the paper. For bleeds, you must extend your artwork beyond the border page by 1/8 inch. 4). PROOFREAD Please spell-check your document and review all other information carefully before submitting your files to us to ensure accuracy. 5). IMAGE FILES • Please submit all image and graphic files used in your document • Include the original copies of each graphic file. • Include all supporting files used in the document • Send the linked file of “placed images” in Illustrator or Quark. • Do not embed image files into your layout 6). FONTS Please submit your files with all the necessary fonts included – both screen & printer fonts used in your document. Without the printer fonts we cannot create a proof or plates for your print job. 7). PRINT GUIDE Please send us a mock-up or dummy of your job to serve as a guide. 8). CONTACT INFORMATION All files and medium sent to us should have client’s complete name and contact information. 9). CHECKLIST Please include a print out or checklist of each item you are sending.

What file types do we accept?admin2018-01-04T03:00:38+00:00We prefer PDF, but we accept ALL file types from ANY platform. While there are some preferred file types since modern print production primarily uses these in its workflow. We happily accept Corel, Publisher and other files types created on a Mac or PC.

Tips for speeding things up?admin2018-01-04T03:12:09+00:00Communicate clearly what you want in writing, preferably with samples and/or photos, so that preproduction and production results will be more accurate. If the product is simple and you trust your supplier, forego some lesser sample stages and accept photos and reports instead. China Printing Solutions International provides a "Preflight report," “Prepress Proof”, “Firstbound Production Samples” and a "Final Inspection Report with Photos" to enable your inspection and feedback at each critical step. This will save you time compared to sending the real sample to you directly. But this method has its risks, better to allow needed time. Partial air shipment is the fastest way to get the final samples on hand for urgent use, but it’s always very expensive to do so. The rough FedEx fees are around $20/kg to Australia, $28/kg to US/UK and $45/kg to South America or South Africa. Look for ways to speed up shipping. For instance, sailing to the East Coast of the United States via the Panama Canal is cheaper but takes longer. Full containers will clear customs faster. If using multiple containers, you should plan to ship them one by one. What NOT to do....fail to leave enough time and then push your supplier excessively to finish faster. While something can always be done, “Haste makes Waste” and nothing slows a job down like a rework. If you can’t leave enough time, perhaps the job is not suitable for China or your planning is not realistic.

Chinese Holidayadmin2018-01-04T03:17:46+00:00Modern China operates according to two separate calendars, the Chinese or Lunar calendar and the Gregorian calendar used in the West. The traditional Chinese calendar, which has been in existence for over 2500 years, changes from year to year, and is the calendar used exclusively for Chinese Holidays. Most important of these ancient holidays is the Chinese New Year, a week long holiday that this year will be celebrated from February 13th to February 21th. When planning your production, take into consideration this and other holidays that may disrupt working schedules. For the longer holidays, expect some work slowdowns, supply chain delays or other irregularities in the days preceding and following the actual holiday dates. Below is an overview of China holidays in 2010. New Year’s Day: Jan 1-3 3 Days Chinese New Year: Feb 13-21 7 Days Grave Sweeping Day: Apr 3-5 3 Days Labor Day: May 1-3 3 Days Dragon Boat Festival: June 14-16 3 Days Mid-Autumn Festival: Sept 22-24 3 Days National Day: Oct 1-7 7 Days

What is satisfaction guarantee?admin2018-01-04T03:28:56+00:00stands behind the quality of its products and services. If you are not 100% satisfied with your purchase from us, simply contact us within 45 days from the shipping date you receive it and we will refund the full price of the product(s) in question, excluding shipping and processing costs. Indeed, Shangyuan takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control and are not covered by the guarantee. Please note that we cannot be responsible for: Spelling, punctuation or grammatical errors made by the customer. Inferior quality or low-resolution of uploaded printing files. Design errors introduced by the customer in the document creation process. Damage to the printing products arising after delivery to the customer. Please preview your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Shangyuan does not proof documents created by its customers prior to processing.

What types of media do we accept files on?admin2018-01-04T03:24:13+00:00We accept any media type including CD-ROM, CD-RW, CD-R, Jazz, Zip and All DVD formats.

Why and How to compress your files?admin2018-01-04T03:32:59+00:00File compression reduces the size of a file, allowing for faster transmission over the Internet. Compression also protects the file from possible corruption. Files should be compressed when: 1. You have more than four files to upload 2. You are sending Mac files How to compress your files: 1. Take all the files for the job and put them in a single folder. Name the folder something appropriate to the order. 2. For Windows files, compress the folder as a .zip file using the compression software Winzip or PKZip. For Mac files, use StuffIt and please BinHex encode it so that your file will retain its resource fork and arrive with icons intact

How to upload Files?admin2018-01-04T03:36:40+00:00Please contact us to get FTP serve, it's a simple way to upload your file. Or you can upload your file to any website you can use. Or you can send us disk.